Animated Stories for English Learners

Little Fox Menu
Little Fox Readers
Songs
Games
Frequently Asked Questions

General Help

General Help
question What are Little Fox Readers?
answer Little Fox Readers (LF Readers) are highly engaging, animated stories written just for children. Students will be able to quickly build vocabulary and fluency in a natural and authentic way. Each LF Reader comes with its own printable book, audiobook, and quiz. There are 9 levels for LF Readers. To see the correlation chart for the levels of other reading programs, click here.
question How often do you update the content?
answer We update our website with new content, such as a LF Reader, song, or game, every day from Monday to Friday. The only exceptions are for New Year's Day and Christmas.
question What grades are appropriate for Little Fox? What is the right level for my child?
answer The LF Readers, songs, and games are appropriate for students in kindergarten to the 6th grade. The best way to find the right level for a student is to have him or her try a LF Reader and take the quiz. At the right level, he or she will be able to answer at least 70% of the questions correctly.
question Are my children restricted to a certain level?
answer No, Little Fox does not limit children to one level. A subscription account gives users access to all the available levels.
question What is the difference between a parent user and a child user?
answer The subscription for an account can only be purchased by an adult. The parent user is the main account holder and can add up to three additional child users to the subscription account. Each child user will be able to have his or her own account under the main ID and password of the parent by creating a unique nickname. Each child user can track his or her progress through the Bookshelf and Learning Log.
question How many children can use the subscription account? How can I add a child user under my account?
answer The subscription account can be used by a family with up to three children. Follow the instructions in the My Account page to add a child user to your account.
question Can my children use the website at the same time?
answer No, only one user under the subscription account can use the website at a time. Two separate subscriptions are needed for two users to use the website at the same time.
question Can I change my child's user nickname or delete a child user?
answer Yes, you can change your child's user nickname or delete a child user from your subscription account at any time on the My Account page. You can still keep all of the information under his or her account even after changing the nickname. However, everything will be completely erased if you choose to delete a child user from your account.

Subscription Help

Membership Help
question How much does a Little Fox subscription cost?
answer Below are the subscription rates:
Subscription Period 1 month 3 months 6 months 12 months
Rates $25 $60 $115 $180
question What types of payment do you accept?
answer You can purchase a subscription to a Little Fox subscription account with a credit card or PayPal account. We accept Visa, MasterCard, and American Express.
question How can I extend my subscription?
answer Starting February 12, 2014, we offer two different subscription payment methods. Please refer to the corresponding section depending on the date of your first payment made.

- For subscriptions started on or later than February 12, 2014:
There is no automatic subscription renewal for subscriptions started on or later than February 12, 2014. If your subscription is not expired, go to My Account > Renew and make a payment for renewal. If your subscription is expired and you want to extend your subscription, go to My Account > Subscribe.

- For subscriptions started earlier than February 12, 2014:
Your subscription will be automatically renewed. Your credit card will be billed on either every one-month anniversary of the first billing date for monthly subscriptions or on every one-year anniversary of the first billing date for yearly subscriptions. If you do not wish to renew your subscription, you must cancel before the end of the billing cycle to avoid any unwanted payments.
question How can I update my credit card information? (For subscribers with automatic subscription renewal ONLY)
answer Starting February 12, 2014, there is no more automatic subscription renewal, and our subscribers make one-time subscription payments. When your credit card information needs to be updated, you have to cancel the automatic subscription renewal option, and make a one-time subscription payment.

Below are the steps to cancel the automatic subscription renewal.
1. Log in and go to My Account (parent user).
2. Go to Billing Information > Cancel My Subscription
You must cancel your subscription before it renews to avoid any unwanted payments. It may take up to five business days to process your request for cancellation. You will continue to have access to your subscription account until the current billing period ends.
question How do I cancel my subscription? (For subscribers with automatic subscription renewal ONLY)
answer If you wish to cancel your subscription, please follow the steps below:
1. Log in and go to My Account (parent user).
2. Go to Billing Information > Cancel My Subscription
You must cancel your subscription before it renews to avoid any unwanted payments. It may take up to five business days to process your request for cancellation. You will continue to have access to your subscription account until the current billing period ends.
question Can I get a refund?
answer Unfortunately, we do not offer a refund or credit for any partially used subscription periods.
question Can I switch my subscription period from monthly to yearly?
answer You cannot switch the subscription period while your subscription is active. When the service period ends and you want to make a payment to continue your subscription, you may choose the desired subscription period.

- For subscriptions started earlier than February 12, 2014:
You are under automatic subscription renewal option; therefore, you should cancel the option and choose the desired subscription period when you make a one-time payment.

Below are the steps to cancel the automatic subscription renewal:
1. Log in and go to My Account (parent user).
2. Go to Billing Information > Cancel My Subscription
You must cancel your subscription before it renews to avoid any unwanted payments. It may take up to five business days to process your request for cancellation. You will continue to have access to your subscription account until the current billing period ends.
question I don't live in the U.S. Can I still subscribe?
answer Of course! Little Fox is not limited to users in the U.S. You can sign up directly on our website and make a payment with your credit card. Our prices are shown in U.S. dollars, so your credit card company will convert the funds to your local currency based on the exchange rates at that time.
question Do you offer a free trial?
answer No, we do not offer a free trial. But we provide over 300 free samples of our content. Click here to try free samples of LF Readers, songs, and games without a subscription.

Badges, Certificates, and Points

Technical Help
question What about learning score? (How to get scores / what are the scores based on)
answer

The learning scores refers to points earned while studying with the animated stories. By watching stories while logged in,
the learning score is counted from your learning history based on time watched.

- How to get Learning Score
① Watch a story from beginning to end in Movie mode.
② Using the Back button to watch the Movie again.
③ In Movie Mode using the Repeat Button to watch the story again (Only counted once)
④ Watching the Movie using the Page-by-Page mode from beginning to end at a pace no faster than the normal story running time.
- Cases where score is not given
① Watching a story in continuous playback (It will be recorded in the Learning Log but will not be awarded a learning score).
② Watching a story using Page by Page mode faster than the orginial running time of the story.
※ Points awarded by Running Time
80 seconds (1 minute and 20 seconds) or less: 1 point
81 ~ 160 seconds (2 minutes 40 seconds): 2 points
161 ~ 240 seconds (4 minutes): 3 points
241 ~ 320 seconds (5 minutes and 20 seconds): 4 points
321 ~ 400 seconds (6 minutes and 40 seconds): 5 points
401 ~ 480 seconds (8 minutes): 6 points
481 ~ 560 seconds (9 min 20 sec): 7 points
561 ~ 640 seconds (10 min 40 sec): 8
641 ~ 720 seconds (12 minutes): 9 points
721 seconds (12 minutes) or more: 10 points
question I completed a LF Reader. But I'm not earning points. Why not?
answer You do not earn points in the following cases:
  • When you read a LF Reader in Autoplay mode.
  • When you read a LF Reader in Repeat mode. (only the first time counts).
  • When you skip part of the LF Reader.
question Can I change the badge character?
answer You cannot chance the badge character once chosen. You must continue to use selected character. Once you complete the series for that character, you can choose a new character for a new badge for that series.
question How many correct answers on a quiz count for a 'Good' rating to get a badge?
answer The number of correct responses depends on the quiz's level, so it can be 5, 7, or 10 correct. The score to get a 'Good' rating on a quiz also depends on the level. See the following chart.
Number of
Quiz Questions
Number
Correct For
Excellent
Number
Correct For
Very Good
Number
Correct For
Good Score
Number
Correct Try
Again
5 5 4 3 Less than 3
7 7 6 4 or 5 Less than 4
10 10 9 7 or 8 Less than 7
question What are the stars on the Series Master Badge?
answer When you watch a complete series and get 'Good' or better score on the quizzes you receive the series master badge. When you complete the badge the first time you get 1 star. If you continually listen to the story and complete the badge requirements, you will receive an extra star to your badge.
question I completed the quiz but didn't receive a badge.
answer Your quiz score needs to be 'Good' or better and you must save your quiz results to receive the badge.
question I don't see my certificates.
answer To see your certificates you must have Adobe Reader installed. Also, having Adove Reader will let you print the certificates.

Go to the link below to download Adobe Reader

Technical Help

Technical Help
question I’m using Windows XP, and I can’t log in.
answer You will not be able to log in if you’re using Windows WP, Service Pack 2 (or 1).
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Why: Security Updates are not processed in your Windows XP, so the new security certificate of Little Fox cannot not certified.
What: You will not be able to log in.
How: If you’re using Windows XP, Service Pack 2 (or 1), UPGRADE to Service Pack 3.

[Download Windows XP SP3]

How to download:
1. Click [Download Windows XP SP3]
2. Select language and click [Download] > Select ‘Proceed with this download,’ and click [Next].
3. Click [No thanks and continue] located in the bottom right.
4. Run the downloaded file WindowsXP-KB936929-SP3-x86-ENIU.exe.
5. Restart computer when the download is complete.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------
If you are using Windows XP, please make the required updates and visit our website again.
You can download using Internet Explorer 8 or higher, or Google Chrome. Please check your browser information if error occurs.
question Can I use Mac OS 9 or Windows 95 with Little Fox?
answer No, Little Fox is not compatible with Mac OS 9 or Windows 95. Unfortunately, Adobe, which developed the Flash program we use for our animations, has stopped upgrades for the older operating systems.
question I have the Flash player installed and have cleared the cache, but I still can't watch the animations. What else can I do?
answer If you continue to experience problems after updating the plug-in and emptying your cache, we recommend that you re-install Flash, making sure to follow these simple steps before doing so.
  • Go to Adobe Flash Support and download the appropriate uninstaller for your operating system. When this is finished downloading, run the uninstaller and let it complete the process.
  • Visit the Adobe Flash Player page and download the most recent version.

If you are using a Macintosh (except OS 9 or below) and are still having problems, we suggest allocating more RAM to your browser. To do this:
  • Quit the browser.
  • Select the application's icon in the Finder.
  • Select Get Info from the File Menu.
  • Under Memory, increase the Preferred Size to at least 25,000 KB. If your computer has enough RAM, select a bigger size. (You can see how much free RAM is available by selecting About This Computer from the Apple Menu while the Finder is in use.)
  • Re-launch the web browser application.
question What kind of browser works best with Little Fox?
answer Mac Users
  • We recommend that you use the most updated version of Safari. You can go to Software Update under the Apple menu to ensure that you are using the most recent version.
    Mac users may also use Little Fox with Firefox or Internet Explorer. However Mac users should check to make sure your computer has the latest version of Internet Explorer since Microsoft no longer offers downloadable updates.

Windows Users
  • We recommend that you use the most updated version of Internet Explorer. You can go to Windows Update under the Tools menu to ensure that you are using the most recent version.

Note
  • If you use one of the many other browsers available, such as Opera, Camino, or Chrome, and encounter any problems using Little Fox, please let us know so that we can attempt to fix theses issues. Regardless of which browser you use, you will need to download the latest version of Adobe Flash Player.
question What are the system requirements for Little Fox?
answer PC
  • Microsoft Windows XP
  • Intel Celeron 2.0 GHz CPU
  • 1 GB RAM
  • 500MB Free Disk space (Browser Cache)
  • 256 MB Graphics Card
  • Broadband or Faster Internet connection
  • Flash 10 or Higher
  • Microsoft Internet Explorer 7.0
  • Sound Card
  • Screen resolution adjusted to 1024 x 768 or higher (1440 x 900 recommended)
  • Recommended monitor screen size: 17"" or higher

MAC
  • Mac OSX v.10.4
  • Intel processor
  • 1 GB RAM
  • 100MB Free Disk Space
  • 128 MB Graphics Card
  • Broadband or Faster Internet connection
  • Flash 10 or Higher
  • Safari 3
  • Screen resolution adjusted to 1024 x 768 or higher (1440 x 900 recommended)
  • Recommended monitor screen size: 17"" or higher
question I can't open a Printable Book, what should I do?
answer Chrome Users:
  • If the Printable Book won't open, please click here.

Internet Explorer Users:
  • We recommend that you install the latest version of the Adobe Reader program. Please click here to install.

Firefox Users:
  • We recommend that you install the latest version of the Adobe Reader program. Please click here to install.
question I'm a Google Chrome user. I clicked the Play button but a new window for the LF Reader won't open. What should I do?
answer Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. Whenever the browser blocks pop-ups for a site, the x icon appears in the address bar. To see blocked pop-ups for the Little Fox site, follow the steps below:
  • If pop-ups have been blocked, you'll see the x icon in the address bar. Click the icon to see a list of the blocked pop-ups.
  • Select "Always show pop-ups from [www.littlefox.net]."
  • Refresh or reload the web page.
  • Click the play icon again.

Mobile Help

Mobile Help
question Can I use Little Fox on mobile devices?
answer Yes, you can access Little Fox on mobile devices. You can download the free Little Fox app by searching for "Little Fox" at Apple's App store or Google Play, or by scanning the QR code below. For more information, click here.
QR Code
question What kinds of mobile devices can I use the Little Fox app on?
answer You can use the Little Fox app on the devices listed below. More devices will be added as they become available.
  • Apple iOS Device Model (OS: iOS 4.3 or higher)
  • iPhone 3GS, iPhone 4, iPhone 4SiPad, iPad2, New iPad, iPad 4, iPad Mini
  • Google Android Device Model (OS: Android 2.2 Froyo or higher)
  • Galaxy Tab 10.1, Galaxy Tab 7.7, Galaxy Tab 7 Galaxy Note, Galaxy Note 2, Galaxy Note 10.1 Galaxy S, Galaxy S2, Galaxy S3, other devices with resolutions comparable to the Galaxy series
question Can I use my Little Fox subscription on multiple devices? Can I also use my Little Fox subscription for the website for the app?
answer Yes, you can use your Little Fox subscription for the app as well as access it on different devices. However, only one user can use Little Fox at one time on one device.
question Can I use my app subscription to have complete access to the Little Fox website?
answer No, you cannot use the app subscription for the Little Fox website. In order to have complete access to the Little Fox website, you must purchase a subscription specially for the website. A subscription for the website will also give you complete access to the app.